Terms of Use

Welcome to Almaluna's website, operated by DIAGNOSTICARTE S.A.S., a company domiciled in Medellín, Colombia. Use of this site (almalunacenter.com and associated subdomains) implies the full and unreserved acceptance of these Terms of Use, governed by Colombian law.

1. Identification of the responsible party

• Legal name: DIAGNOSTICARTE S.A.S.
• Trade name: Almaluna Aesthetic Center / Dermostore.
• Domicile: Medellín, Antioquia, Colombia.
• Email: hola@alma-luna.co
• Phone: +57 316 048 44 44

2. Acceptance of terms

Use of the website, purchase of products or contracting of services through it implies that the user has read, understood and accepted these Terms of Use, as well as the Privacy Policy and the Warranty and Returns Policy. If you do not agree, you must refrain from using the site.

3. Legal capacity

Only natural persons of legal age (18 years or older) with full legal capacity to contract under article 1502 of the Colombian Civil Code may use this website. Minors may access under the supervision and express authorization of their parents or legal representatives.

4. Use of the website

The user agrees to:

• Use the site in accordance with the law, morality, public order and these terms.
• Provide truthful, complete and updated information in contact, scheduling and payment forms.
• Not use the site for unlawful or unauthorized purposes.
• Not introduce viruses, malware or malicious code.
• Not interfere with the security or operation of the site.
• Not reverse engineer or copy the source code of the site.

5. Services and products offered

Almaluna offers aesthetic and medical services at its physical locations and markets dermocosmetic products through the website. The description, prices and availability of services and products may change without prior notice. Prices include taxes according to current Colombian legislation.

6. Purchases and payments

Purchases made on the website are processed through the Wompi payment gateway, a platform authorized by the Colombian Financial Superintendence. Almaluna does not store credit card data or sensitive financial information.

Upon confirming a purchase, the user will receive a confirmation email with the transaction details. The purchase is considered finalized only when Wompi confirms the approval of the payment.

7. Warranties and returns

The conditions of warranty, right of withdrawal, exchanges and returns are governed by the Warranty and Returns Policy and by Law 1480 of 2011 (Consumer Statute).

8. Intellectual property

All content on the website (texts, images, logos, brand, design, source code, photographs, videos) is the exclusive property of DIAGNOSTICARTE S.A.S. or is used with the authorization of its owners, and is protected by Colombian and international intellectual property laws.

Reproduction, distribution, modification or commercial use of any content without express written authorization from Almaluna is prohibited.

9. Third-party links

The site may contain links to third-party websites (social networks, payment gateways, etc.). Almaluna is not responsible for the content, policies or practices of such sites.

10. Limitation of liability

Almaluna implements reasonable measures to ensure the availability and security of the site, but does not guarantee that the service will be uninterrupted, error-free or virus-free.

Almaluna will not be liable for indirect damages, loss of profits or data loss arising from the use or inability to use the site, except in cases where Colombian law imposes unavoidable liability.

Recommendations from the AI Advisor are indicative and do not replace an in-person medical evaluation.

11. Personal data processing

The processing of personal data collected through the site is governed by the Privacy Policy and Personal Data Processing, in accordance with Law 1581 of 2012 and Decree 1377 of 2013.

12. Modification of terms

Almaluna reserves the right to modify these Terms of Use at any time. Modifications will be published on this website with their corresponding update date. Continued use of the site after modifications constitutes acceptance thereof.

13. Termination

Almaluna may suspend or cancel access to the website to users who breach these Terms of Use, without prejudice to corresponding legal actions.

14. Applicable law and jurisdiction

These Terms of Use are governed by the laws of the Republic of Colombia. Any controversy arising in relation to their interpretation or execution will be resolved by the competent judges of the city of Medellín, Colombia, expressly waiving any other jurisdiction that may correspond.

15. Contact

For any inquiries about these Terms of Use, the user can contact Almaluna through:

• Email: hola@alma-luna.co
• Phone: +57 316 048 44 44